Salon Receptionist duties usually include front desk management, greeting customers, and showing them to their stylists. Salon receptionists also answer clients’ questions, recommend services, are in charge of client communication in person, via phone, or in writing. They also process payments and record transactions in a cash register and salon management software. They must have excellent attention to detail, organizational skills, be able to remain calm in stressful situations, and provide top customer service and support.
Salon Receptionist Duties
Greet clients on arrival at the salon
Show clients to their stylists
Answer clients’ telephone calls, emails, and social media messages promptly and courteously
Provide callers and clients with detailed descriptions of services and products, packages, and hours of operation
Offer complimentary drinks and refreshments to arriving customers
Inform stylists about client’s arrival and for what services
Welcome walk-ins, answer their questions about services, and schedule appointments based on availability
Look after the salon appointment schedule
If not using SMS appointment reminders, call clients to remind them of their appointment
Call clients who are late for appointments and see if they are running late or are a no-show
Inform clients in advance if a staff member is sick and reschedule their appointments
Take payments from clients after their appointment
Prompt clients to book their next appointment
Create and send out reminder messages such as texts and emails to the salon clients, reminding them of their bookings and appointments just in case they have forgotten
Notify customers about new offers and services of the salon on a timely basis
Up-sell salon retail products when taking payments
Check washroom facilities are stocked and clean
Keep reception area clean, tidy, and free from hazards
Respond to online reviews daily and pass feedback onto management
Co-ordinate and help resolve client complaints
Properly update clients records by adding email addresses and telephone numbers, to the salon booking software
Keep salon retail merchandising stocked and well displayed
Order and get salon business cards and brochures
Check products in the salon to ensure that they are not out of stock, and inform management of products in shortage in order for them to place orders for more supplies