Salon Manager duties involve supervising all daily activities within a salon in order to deliver an outstanding customer experience. Salon managers recruit and train salon staff, resolve client complaints, and ensure that salons are clean, well-maintained, and adequately stocked. They work on promoting the salon and gaining new clients, driving business profitability, and ensuring health and safety requirements are met.
Salon Manager Duties
Salon Management
Oversee day-to-day salon activities and operations using salon management software
Create a welcoming, learning and nurturing environment for salon staff and customers to promote sales and services success
Identify areas of improvement within the salon and provide possible solutions
Drive revenue, manage expense to deliver revenue and profit margins
Drive profitability in all aspects of salon operations while remaining consistent with the salon brand
Assure that commercial targets are set, communicated to staff, and achieved
Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
Create an annual marketing plan
Arrange advertising and promotional activities to increase the number of clients in the salon
Ensure merchandising and visual standards are organized, clean and presentable
Control stock levels including inventories, and orders stock
Prepare purchase orders, receives deliveries, and issues stocks
Track stock levels and manage stock loss and back bar costs
Manage salon finances including banking or invoice payments - maintaining accurate financial records
Ensure that all equipment is clean and in working order
Arrange regular repairs and servicing of the equipment as required
Ensure consistent execution of salon’s policies and procedures
Ensure salon’s ambiance and cleanliness
Maintaining a client base
Making cash flow calculations (end of day report) and cash transactions
Filling in and analyzing different types of reports
Promptly resolving issues on the different salon activities, fixing breakdowns, calling repair services, and ordering the necessary equipment
Ensure that salon software is properly utilized by the team to drive efficiencies
Liaise with salon owner or head office
Monitor the hygiene and cleanliness of the salon
Ensure safety standards and legal regulations are met
Salon manager Duties Template
We also recommend you check out our post on Salon Staff Interview Questions .
Team Management
Control the salon recruitment needs
Minimize staff turnover rates
Onboard new staff ensuring awareness of processes and procedures
Setting goals for staff members, evaluating their performance, providing training and overall guidance
Scheduling shifts within the salon, considering peak times and seasonality
Maintain staff records of members which includes their salaries and working schedules
Research and keep the salon styles, techniques, and services up to date and at par with the other local salons
Lead the team by example
Train staff to improve customer experience, product, and revenues
Motivate staff to ensure that they are fully engaged, encourage teamwork
Prepare materials and equipment for students and salon sessions
Carry out disciplinary and dismissal when required
Manage staff vacations according to policies
Deal with general inquiries from staff and clients of the salon
Identify and implement strategies to improve staff productivity
Develop employees in their career path
Customer Experience
Ensure every client receives top customer experience
Build strong sales and customer service relationships with clients by inspiring and motivating salon staff into action
Manage client repeat booking rates to drive loyalty
Address and resolve client complaints regarding salon services and employee behavior
Work on reducing late cancellations, no shows, increasing rebook rates, and upselling new services and retail products
Do not miss our guide on How to Become a Salon Manager .
Citations
The manager's job: Folklore and fact https://books.google.com/books?hl=ru&lr=&id=91
Redefining the roles and duties of management https://www.emerald.com/insight/content/doi/10.1108/204
Directors' duties https://www.freshfields.com/49bbc8/globalassets/imported/documents