Salon Manager Duties Checklist for 2022

Salon Manager duties involve supervising all daily activities within a salon in order to deliver an outstanding customer experience. Salon managers recruit and train salon staff, resolve client complaints, and ensure that salons are clean, well-maintained, and adequately stocked. They work on promoting the salon and gaining new clients, driving business profitability, and ensuring health and safety requirements are met.

Salon Manager Duties

 

Salon Management

  • Oversee day-to-day salon activities and operations
  • Create a welcoming, learning and nurturing environment for salon staff and customers to promote sales and services success
  • Identify areas of improvement within the salon and provide possible solutions
  • Drive revenue, manage expense to deliver revenue and profit margins
  • Drive profitability in all aspects of salon operations while remaining consistent with the salon brand
  • Assure that commercial targets are set, communicated to staff, and achieved
  • Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
  • Create an annual marketing plan
  • Arrange advertising and promotional activities to increase the number of clients in the salon
  • Ensure merchandising and visual standards are organized, clean and presentable
  • Control stock levels including inventories, and orders stock
  • Prepare purchase orders, receives deliveries, and issues stocks
  • Track stock levels and manage stock loss and back bar costs
  • Manage salon finances including banking or invoice payments - maintaining accurate financial records
  • Ensure that all equipment is clean and in working order
  • Arrange regular repairs and servicing of the equipment as required
  • Ensure consistent execution of salon’s policies and procedures
  • Ensure salon’s ambiance and cleanliness
  • Maintaining a client base
  • Making cash flow calculations (end of day report) and cash transactions
  • Filling in and analyzing different types of reports
  • Promptly resolving issues on the different salon activities, fixing breakdowns, calling repair services, and ordering the necessary equipment
  • Ensure that salon software is properly utilized by the team to drive efficiencies
  • Liaise with salon owner or head office
  • Monitor the hygiene and cleanliness of the salon
  • Ensure safety standards and legal regulations are met

Salon manager duties template
Salon manager Duties Template

We also recommend you check out our post on Salon Staff Interview Questions.

Team Management

  • Control the salon recruitment needs
  • Minimize staff turnover rates
  • Onboard new staff ensuring awareness of processes and procedures
  • Setting goals for staff members, evaluating their performance, providing training and overall guidance
  • Scheduling shifts within the salon, considering peak times and seasonality
  • Maintain staff records of members which includes their salaries and working schedules
  • Research and keep the salon styles, techniques, and services up to date and at par with the other local salons
  • Lead the team by example
  • Train staff to improve customer experience, product, and revenues
  • Motivate staff to ensure that they are fully engaged, encourage teamwork
  • Prepare materials and equipment for students and salon sessions
  • Carry out disciplinary and dismissal when required
  • Manage staff vacations according to policies
  • Deal with general inquiries from staff and clients of the salon
  • Identify and implement strategies to improve staff productivity
  • Develop employees in their career path

Customer Experience

  • Ensure every client receives top customer experience
  • Build strong sales and customer service relationships with clients by inspiring and motivating salon staff into action
  • Manage client repeat booking rates to drive loyalty
  • Address and resolve client complaints regarding salon services and employee behavior
  • Work on reducing late cancellations, no shows, increasing rebook rates, and upselling new services and retail products

Do not miss our guide on How to Become a Salon Manager.

Citations

The manager's job: Folklore and fact
https://books.google.com/books?hl=ru&lr=&id=91

Redefining the roles and duties of management
https://www.emerald.com/insight/content/doi/10.1108/204

Directors' duties
https://www.freshfields.com/49bbc8/globalassets/imported/documents 

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