Nail salon managers are responsible for planning and overseeing daily operations at their business.
Depending on the nature of the salon (or chain of salons) their role might involve client-facing work, or not. Some managers even work as nail technicians part of the time in smaller salons.
They are a midpoint between the business owner and the rest of the staff, making sure that clients and employees are both happy and that the staff have everything they need to do their jobs.
This can mean handling client complaints or feedback, holding regular staff meetings, ordering nail polish and manicure supplies from vendors (and negotiating the best prices), conducting marketing research and staying up-to-date on the latest industry trends.
On top of all of this, they also take care of staff management tasks like coaching each nail tech, holding meetings, setting the schedule and planning promotional events.
They really do a lot for their businesses, and they need to know a lot, too.
Every manager isn’t necessarily a great manager, and the difference is in how they support their staff while also improving the client’s experience and increasing profitability.
How do they manage (pardon the pun) to do all of this in the course of your average workday?
Let’s take a look…
Hire And Train The Right Staff
It all starts with having the right team behind you.
Recruiting skilled nail techs with a dedication to your company’s values makes all the difference, but only if you put in the effort to build and maintain good communication in the workplace.
Make sure that your staff feel comfortable coming to you with any issues or questions that they have and hold regularly scheduled meetings to exchange ideas and stay up to date with one another.
Identify the strengths and weaknesses of each team member and assign tasks that play to these strengths while helping them improve where needed. Empowering them by delegating jobs to them will help them to grow their own skills and take some of the stress off of you.
If you can communicate effectively without showing favoritism and give positive, constructive feedback, your team will follow your example.
Know Your Target Client
Of course, your nail salon’s clientele (and the manicure or pedicure services they want) will depend on where you’re located. The clients in a bustling shopping mall will probably have different needs than those in an upscale neighborhood nails salon.
Understanding target clientele makes it easier to plan promotions and can influence your brand’s image as well as what you post on social media to bring in more clients. It’ll also affect the services you offer and any retail product sales.
Knowing what your clientele are looking for makes it easier to attract and retain them.