Why Do You Need Nail Salon Policy and Procedures?

Having a clear nail salon policy and set of procedures helps clients know what to expect, maintains your nail salon’s professional standards and helps staff navigate any difficulties.

Nail Salon Policies Templates


Whether clients are coming in for the latest gel polish manicures with nail art or just to get their acrylics filled, each appointment should be special.

Your nail salon’s clients want a relaxing salon experience, and nail technicians don’t want to deal with the added stress and disorganization that late arrivals or missed appointments can cause.

Having straightforward nail salon policies for clients is an effective way to deal with this issue and discourage problems before they occur. A policy helps ensure that each nail technician knows what to do when there’s a problem, and it creates accountability for staff and clients.

To help you get started, we’ve created a nail salon policy sample for each of the following situations. You can use these or adapt them to meet your nail salon’s unique needs:

Nail Salon Refund Policy

“Here at Nail Salon’s Name, we pride ourselves on providing you with an exceptional experience and the best possible service.

All of our manicure and nail services are non-refundable, but if you are not completely happy with our services, please let us know right away. We will be happy to make any adjustments to the initial service and have your nails fixed in no time.”

To learn more please check out our post on Salon Policies.

Nail Salon Cancellation Policy

“Your appointment time is valuable to us. We want to make sure that you receive the best service possible during your scheduled appointment.

To help us do this, please notify our front desk within 24 hours of your appointment if you need to cancel or adjust the time. We’ll be happy to help you reschedule.

Because each appointment time is reserved for a valued client, we ask that you let us know as soon as possible if you’re running late or can’t make it. Failure to give at least 24 hours notice will result in being charged full price for your appointment.

No shows will also be charged the full amount and may be required to make a deposit when booking a future appointment.

We understand that sometimes unexpected delays happen. That’s why we allow a 15 minute grace period for emergency situations. Please understand that if you are repeatedly late, we will charge 50% of the service fee and require that you rebook your appointment for a later date.”

We also recommend you check out our blogs on How to Open a Nail Salon, Nail Technician Duties and nail salon license.

Nail salon cancellation policy
Nail Salon Cancellation Policy

To learn more please check out our post on Effective Salon Cancellation Policy Templates and Examples.

How to Enforce Your Nail Salon Policies


When it comes to staff, it’s important to be consistent. This is the easiest way to get everyone “on board” with your nail salon’s policies and ensure that rules are followed.

As a nail salon manager, make sure to hold regular meetings and explain each policy as well as any changes. It’s easier to follow the rules if you understand their purpose and importance.

Some things, like your nail salon health and safety policy, are a legal requirement, while others like your booking policy are in place to make sure that everyone gets the same great service.

With customers, consistency is also important (although it can sometimes be necessary to bend the rules a bit and make exceptions for long-term clients in unusual situations). Use your best judgment here.

One of the easiest ways to enforce these policies is by investing in nail salon software. Then, you can automatically take a client’s credit card as part of the booking process, require them to read and “sign off” on each policy and automatically deduct a cancellation fee if necessary.

To learn more please check out our post on Salon Employee Handbook.



Every nail salon policy that you’ve put in place should help your clients and your team. Make sure to use clear and concise language, and post a copy of your rules and procedures in a place that’s easy for your staff to access.

As always, make sure to check out any local laws or regulations as they relate to your salon’s procedures.


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